Lindblad Expeditions, a world chief and pioneer in touring to the world’s wildest and most distant locations, right now introduced the launch of its new ‘Expedition 360’ program for journey advisors.
Reaffirming its dedication to the journey advisor group, the corporate known as its new venture/scheme/system the “most complete, full-service commerce initiative in its 50-year historical past”. Expedition 360 is designed to will considerably strengthen the posh journey cruise line’s means to help its journey advisor companions.
Based mostly upon 4 key pillars of Coaching, Service, Expertise and Appreciation, and constructing on its present Expedition 360° coaching platform, the brand new providing supplies a wealth of sources that Lindblad’s {industry} companions can entry with a view to develop their companies and get into this decade’s breakout journey pattern, expedition cruising.
“Expedition cruising has by no means been as in style and in demand as it’s right now. Journey advisors are our most influential companions and our model ambassadors to company which are in search of energetic exploration and surprise in secluded locations far past the most important cruise ship docks,” mentioned John Delaney, senior vp of gross sales and income administration at Lindblad Expeditions. “With Expedition 360, we’re constructing a platform that can assist allow and empower our devoted journey advisors, extending the data and know-how to assist them earn the arrogance of their prospects and promote the premier, inclusive expedition expertise.”
Over the following a number of months, the model can be rolling out contemporary program options, together with a brand new webinar collection, Lindblad’s first cross-country highway present, and new awards and incentives for journey advisors. Every new or expanded program factor falls beneath one of many 4 pillars under.
– Coaching: Increasing upon its present, award-winning Expedition 360° coaching platform, this system will additional improve its schooling and data hub by including new modules; internet hosting a cross-country, multi-city roadshow (occurring later this 12 months); and launching a month-to-month webinar collection that highlights skilled audio system and unique advantages.
– Service: Lindblad is devoted to delivering exemplary service by persevering with to develop its proficient crew of Gross sales specialists, and including new capabilities, reminiscent of a devoted journey advisor reservations line; a 24/7, self-service on-line help portal; and extra.
– Expertise: Within the later a part of the 12 months, Lindblad Expeditions will transition to the industry-leading built-in reservation platform, Seaware, which is able to allow journey advisors to seamlessly guide expedition experiences, together with pre- and post-sailing choices, and extra; together with the good thing about direct, 24/7 reservation administration entry. Via an interactive web site, Lindblad may even provide a collection of customizable guides to assist advisors simply share pertinent data and advertising and marketing supplies with their prospects and enhance gross sales.
– Appreciation: Lindblad acknowledges and values the work of journey companies and unbiased advisors, which is so essential to the corporate’s success. To point out its appreciation for the group, the cruise line will introduce a brand new journey advisor appreciation program this 12 months, which is about to incorporate making use of new journey advisor journey charges; internet hosting unique occasions on board its fleet; and extra.
